Client stories
Specific accounts of resilience reviews and vendor workshops — including where the work was harder than expected.
“They found we had four lines all depending on one Midlands packer. We already knew it felt risky — the review gave us the sequence to dual-source without blowing the budget in one quarter. The interviews ran long with our goods-in lead, which slowed the write-up by a week, but that conversation caught a pallet-label issue we would have missed.”
Helen M., operations director — regional food distributor
“The vendor planning workshop forced our buyers and planners into the same room for once. We left with a map for fasteners and coatings, including who still needed a site visit before we could call them a real second source. I would have liked more time on European MOQ changes; we booked a follow-up call for that.”
James K., procurement lead — industrial components wholesaler
“During a packaging tender renewal they walked our exit clauses line by line. Not glamorous, but it stopped us signing another three-year sole-supply commitment we could not unwind. The written notes were short enough that finance actually read them.”
Priya S., commercial manager — personal care brand
Extended story: cold-chain dairy ingredients
A Scottish dairy processor asked for a resilience review after a Belgian ingredient plant announced unplanned downtime. We sampled twelve months of purchase orders, interviewed the planner and the QA manager, and ranked exposure by SKU contribution rather than by purchase value alone — a quieter line for a seasonal yoghurt base carried more customer risk than a high-volume commodity sugar contract.
The team dual-sourced the yoghurt base within six weeks and adjusted safety stock on two other lines while a longer nearshore qualification ran. The mild friction: gathering redacted contracts took longer than hoped, so the findings briefing slipped from week four to week five.
Client retained anonymised for commercial sensitivity